Return & Refund Policy
Return & Refund Policy — Sareewala.com
We want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return.
Return Eligibility
To request a return, please contact us within 7 days of receiving your order.
The product must:
- Be unused and unworn
- Be in its original condition
- Have the original packaging and tags, where applicable
- Not have any stains, perfume, makeup marks, alterations, or damage caused after delivery
Non-Returnable Items
Returns may not be accepted for:
- Products that have been worn or washed
- Products altered or modified by the customer
- Products damaged after delivery due to customer handling
- Products returned without the required packaging
- Items specifically identified as non-returnable/final sale on the product page
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Order number
- Clear photographs of the product
- Clear photographs/video of the packaging, if relevant
- A description of the issue
Our team will review the request and provide the appropriate resolution.
Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method where possible.
Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.
Return Shipping
If the return is due to an incorrect, damaged, or defective product supplied by Sareewala.com, we may arrange or reimburse eligible return shipping as determined by our team.
For other approved returns, return shipping charges may be the customer's responsibility.